PROFILE SUMMARY
A Senior Management Professional with over 14 years of experience in managing multifaceted projects in Banking/Finance, Telecommunications, and Insurance industries
QUALIFICATIONS
• Project Management Professional (PMP), Project Management Institute
• Scrum Master Accredited Certification (SMAC), SCRUM Institute
• Master of Business Administration (MBA), University of Saskatchewan
• Bachelor of Engineering (B.Eng.), University of Madras
• Diploma in Software Engineering (HDSE), Aptech Limited
TOOLS AND TECHNOLOGIES
Project Management
• Agile - Scrum based project with JIRA, Confluence for Backlog, Story board, burn-down chart, Velocity Chart, knowledge base and artifacts
• Waterfall based projects via MS Project, SharePoint, Excel
• Budget management using Oracle EPPM, CA Clarity
Platforms
• Web, Mobile application Development
• ITSM integration using ServiceNow
• BPWM implementations with Pega 7, Smart Disputes
• Amdocs, HSPA, Alcatel Lucent, Openet Telecom
• Venafi Certificates mgmt. & process realization
• IT Center relocation
Tools
• RESTful API, SOAP, JSON, XML
• SWIFT, Android - Mobile Development
• Java, .net, Oracle, SQL Server, CSS3, JavaScript, HTML5 - Web
• Unix, VBA, PERL, SQL, PLSQL – Programming, Linux
• HP ALM, QC, Mantis, Selenium-Quality Assurance
• Jenkins, Mavens - CI Tools
EXPERIENCE
Bank of Montreal- (BMO) | Oct 2018 - Current| Senior Project Manager| Scrum Master
Projects: JIRA to ServiceNow Migration, Venafi to ServiceNow migration, Certificates management Centre of Excellence (COE) (> $ 10.5 Mn, 1 Yr)
• Lead the migration of Non-Production Environments management from JIRA to ServiceNow including the infrastructure build and provisioning
• Lead the migration of Certificate related operations and reporting from Venafi to ServiceNow
• Established security standards & processes for Certificate Renewal: Center of excellence and implementation monitoring system for enterprise level changes
• Ensured Certificate Renewal compliance by conducting weekly Technical Review Board meetings and approved all the Certificate renewals in production
Environment: ServiceNow, Venafi, JIRA, Confluence, MS Project, CA Clarity, MS SharePoint, HP ALM, LINUX
Scotiabank | Sep 2017 - Sep 2018| Senior Project Manager/ Scrum Master
Project: Pega Smart Disputes (Visa Claims Resolution) Implementation ($6 Mn, 1 Yr)
Pega Smart Disputes platform enabled Scotiabank to reorganize the Fraud and Disputes operations by implementing the platform as a comprehensive Fraud and Dispute management solution for both Credit and Debit workstreams
• Streamlined the project by formalizing Definition of Done as per agile methodology and re-baselining the schedule and setting the right expectation with the client
• Presented project status using Burn Down Charts, Velocity chart, Issues, Risks and mitigation controls
• Led 2 parallel Scrum teams working with cross-functional teams of PO and Scrum team that included Business Analysts, Developers, QA and architects
• Implemented Kanban principles during post production phase that reduced defect fixing cycle time by 20%
• Tracked and ensured all the infrastructure requirements are met at each SDLC phase.
• Facilitated biweekly client demos and removed impediments while conducting Scrum ceremonies
Environment: Pega Smart Disputes, Jira, Confluence, MS Project, Ethoca, Verifi, Visa Claims Resolution, Java API Services, TSYS, Visa Resolve Online(VROL), Apache WebSphere, Linux , BIX EDL Extracts
Royal Bank of Canada | Jan 2017 – Sep 2017| Project Delivery Manager / Scrum Master| ($5.5 Mn, 9 Months)
Project: Capital Markets – Business Intelligence implementation with Visualizer Reports
• Promoted Scrum principles adoption by helping the teams understand Scrum theory, practices, rules, and values
• Acted as a servant-leader for the Scrum Team, enabled the team to remove impediments and streamlined interactions with external stakeholders
• Championed agile development best-practices, including automated testing, CI/CD, Test Driven Development, etc.
• Customized Jira workflow and permissions according to agile best practice
• Adopted confluence for managing technical artifacts and project knowledge base
• Tracked and ensured all the infrastructure requirements are met at each SDLC phase.
• Completed post production defects within warranty period in 2 implementations waves
Environment: Qlik Visualizer, Oracle Golden gate, HDFS, Hive, Kafka, Spark, Oracle, Jira, Confluence, HP QC,Linux
Standard Chartered Bank | Nov 2014 – Dec 2016| Program Manager / Scrum Master | ($5 Mn, 2 Yrs)
Projects: Integrated Client Documentation Management Systems (ICDMS) Web/Mobile Program, Relationship Manager Work Bench (RMWB) Web/ mobile, Unified Payments Interface (UPI): programs helped SCB to realize the Overall Digital Transformation Strategy
UPI ecommerce solution enabled bank’s consumers send receive money instantly using mobile and Web portal
RMWB digitally transformed internal applications using IOS mobile applications, Java Web APIs and Microservices
ICDMS helped to extend SCB’s Know Your Customer (KYC) capabilities by Passporting end customers
• Streamlined the project by consolidating Product Scope, re-baselining the schedule and managing client expectation
• Improved client confidence by achieving quick wins through weekly Sprint Demos and incorporating feedback
• Tracked and reported on burndown metrics, velocity, impediments, issues and recommendations
• Ensured hardware and Infrastructure specific requirements are met on time (DEV, SIT, UAT, Prod Env)
• Collaborated with client PO and Team in prioritizing product backlog stories and delivering sprint use cases
• Increased the code quality by implementing peer reviewing process and onboarding senior tech lead for reviewing design, code quality standards adherence
Environment: SWIFT, Android, Java, Oracle, CSS3, Angular JS, EXT JS, HTML5, WebTop, Akana, RestAPI, Microservices, Oracle EPPM (Chorus+), JIRA, Confluence, CA Clarity, IBM Linux, WebTop
Canadian Imperial Bank of Commerce (CIBC)| Sep 2013 – Sep 2014| Project Manager
Retail Banking Operations Centralization: Execute Closure of operations center at Winnipeg and centralize retail banking operations and infrastructure within GTA ($4 Mn, 1 Yr)
Retail Lending Operations Rationalization: Optimize Retail Banking processes and rationalize workforce between inhouse operations and multiple vendors as per the optimized processes ($1.5 Mn, 1 Yr)
• Conducted project kick off and defined project objectives, governance structure, and methodology, and build project team
• Managed multiple work streams of the project including technology, communications, training & knowledge management, human resources and vendor management
• Conducted Supplier due diligence “inputs gathering” meeting with the sponsors and management stakeholders prior to supplier engagement
• Lead the development / testing work package as per Agile methodology within the overall waterfall Project
• Facilitated the Sprint planning and Backlog grooming sessions along with PO and the Scrum Team
• Conducted Go – No Go call with the executive stakeholders at the end of each phase and gain approval for proceeding phase of the project
Environment: Global Operations Work Bench (Work flow tool), MS-Project, Enterprise Project and Portfolio Manager (EPPM), Jira, Confluence, MS-Office, MS-Visio
Bell Mobility| Apr 2010 – Sep 2013| Project Manager
OCS Configuration GUI 5.0, 5.2 and 5.3-Web Application ($1Mn, 1.5 Yrs): Implement a configuration tool for “Online Charging System platform” using offshore vendor
Prepaid CDMA, HSPA Platform & Infrastructure Migration ($2Mn, 1 Yr): Migrate all customer data and live traffic from prepaid platform to Instant Convergent Charging (ICC) prepaid platform
• Managed end to end project delivery from requirements, design, development, and testing and production implementation
• Identified and managed risks throughout the project phases for successful delivery
• Conducted dry runs for platform migration by diverting partial customer traffic to the new platform
• Managed configuration, testing and market launch of the various tablet/wireless devices and Quarterly rate plan offers for different channels within Bell
Environment: OCSGUI, Alcatel-Lucent Instant Convergent Charging (ICC) Suite, Java, Citrix, MySQL, MS-Project, Oracle 11, MS-Excel VBA, HP-Unix, VB.net, MySQL, Microsoft Access 2003
TELUS Mobility| Feb 2009 – Apr 2010| Project Manager
HSPA Device Launch ($600 K, 10 Months): Manage the design, development, testing and implementation of prepaid platform to support HSPA devices
Web Channel Enhancement ($500 K, 6 Months): Manage dealer "web portal enhancement" with Oracle database support the sales of “High Speed Packet Access”
• Managed delivery of various projects within fixed timelines
• Reported project progress and presented corrective actions to adjust the project variances
• Managed Post implementation incident requests and facilitated resolution within the approved timelines
• Coordinated across different functional teams during end to end SIT of HSPA Device Launch projects
Environment: Toad for oracle 9i, Caliber RM, Citrix Meta frame, SQLServer7.0 / 2000, Microsoft project, AMDOCS Ensemble, Oracle 9i, QC 9, VBA, MS Visio
Bell Canada| Feb 2007 – Feb 2009| Project Manager
Wireless over the air activations ($500 K, 6 Months): Manage the design, development, testing and implementation of over the air activations of different wireless devices
Amdocs Ensemble Enhancement releases 1, 2, and 3 ($1Mn, 18 Months): Manage testing and implementation of new functionalities in the wireless billing software supplied by Amdocs
• Developed testing and implementation project schedule to align with the pre- published release dates
• Prepared high-level cost and resource estimation and infrastructure estimation to build overall project cost
• Managed post implementation defect resolution process and facilitate resolution of open issues
Environment: MS. Project, MS Office, SQLServer7.0 / 2000, C#, Oracle8, Access 2000/Excel2000, AMDOCS ensemble, Citrix, DB2, Quality Center and Quick Test Professional
Canada Life| Jan 2006 – Jan 2007| Project Manager
Online quote system releases ($600K, 12 Months): Manage development, testing and implementation of new releases for online quote system for different insurance products
• Gained agreement with SMEs and business lead on the scope and obtain approval from the sponsor on final scope statement
• Developed schedule baseline, budget and gain approval from sponsors
• Identified new risks and facilitated mitigation plans creation with work package leads during the weekly status touch points
Environment: Clear Quest, Lotus notes, Java, J2EE, Web Sphere, Web logic, Visual Basic, DB2, SQL Server, Oracle 9i, PL/SQL, and XML
ABN AMRO Bank| Aug 2002-Aug 2004| QA Analyst Trade Finance
• Create test plans, test cases, execute manual/automation test cases and report defects
• Verify shipping documents against Letter of credit and report discrepancies in accordance with Uniform Customs & Practice for Documentary Credits (UCP 500)
